Questions & Answers

Our most frequently asked questions and answers regarding hosting can be found below

Hosting Account Setup Questions

• Question

  How long will it take for my web hosting account to be setup?

• Answer

  All web hosting accounts are activated in real time, 24 hours a day, seven days a week. We send your welcome email within ten seconds of your account being ordered!

• Question

  How long will it take for my new domain name to become active?

• Answer

  Domains are registered as soon as you order them, however it can take between 24 and 72 hours for them to become visible on the Internet.

• Question

  Can I buy a domain name, but not buy web hosting?

• Answer

  Yes, you do not have to buy the web hosting when you buy a domain name.

Billing Questions

• Question

  How can I pay for my web hosting account or domain name?

• Answer

  For web hosting accounts our preferred payment method is PayPal..
  
  For domain name registrations we accept PayPal
  
  We regret that we do not accept cheque, postal orders, standing orders or cash.

• Question

  Can I have a free trial of a web hosting account?

• Answer

  All of our web hosting accounts offer a no fuss 30-day money-back guarantee so if you don't like your accounts simply let us know. Please note that this offer excludes domain name fees.
  
  However if you still need reassurance, why not take advantage of our free web hosting offer, and try us out for free!

• Question

  Do I get an invoice?

• Answer

  Yes, every time you buy a product from us we will email you an invoice, invoices are also available to view and print at any time in your control panel.

• Question

  Do you charge VAT?

• Answer

  No, all prices, except where specifically marked, include relevant tax..

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